Privacy Notice

 

 

DHL Supply Chain Management GmbH (hereinafter called DHL Supply Chain), appreciates your visit to our website and your interest in our company, products and services. The protection of your personal data is an important concern for us. Below we explain what information DHL Supply Chain collects when you visit our website and how this information is used.

This privacy notice applies to all users of the SeLECT, whose personal data, meaning any information relating to an identified or identifiable natural person ('data subject') is being processed by DHL Supply Chain :

 

When you are using our website, you acknowledge and agree to the collection and processing of your personal data by DHL Supply Chain as explained in this notice.

 

This Privacy Notice applies for the data processing carried out by:

 

DHL Supply Chain Management GmbH

Charles-de-Gaulle-Str.20
53113 Bonn
Germany

 

If you have queries with regard to the processing of your personal data, please contact the Data Protection Contact Person:

Global Head of Data Protection

DHL Supply Chain Management GmbH

Charles de Gaulle Str. 20

53113 Bonn, Germany

Dsc.dataprotection@dhl.com

 

 

The following mandatory information is required when creating user accounts on mysupplychain.dhl.com based on the performance of your contract (Art. 6 (1) b) GDPR): username, first and last name, email address, country and language preference, salutation, phone number, company name.

For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.

The legal basis is usually Art. 6 (1) b) and c) GDPR since the processing is required to comply with legal obligations in connection with the performance of a contract to which you are a party.

DHL Supply Chain may (i) compile statistical and other information related to the performance, operation and use of the products and services, and (ii) use data from SeLECT. environment, to create statistical analyses, and for research and development purposes to pursue its legitimate interests based on the Article 6 par. 1 f GDPR. Any commercial information obtained on the course of the provision of the services is considered confidential information of DHL Supply Chain and its customers and is intended for internal use only. Third parties in the meaning of this section do not include DHL’s Group companies or external agents, in particular consultants, used by the DHL Supply Chain in connection with the relevant contractual service. Dissemination to third parties or any other form of disclosure shall require the written approval of DHL Supply Chain’s customers.

 

This website uses cookies and similar technologies, (hereafter "technologies"), which enable us, for example, to determine how frequently our internet pages are visited, the number of visitors, to configure our offers for maximum convenience and efficiency and to support our marketing efforts. These technologies incorporate data transfers to third-party providers based in countries without an adequate level of data protection (e. g. United States).

We employ third-party technologies together with your IP addresses to monitor and analyze the use of our websites, and to automate certain processes related to the development and operation of our websites.

 

Our website uses the following categories of cookies:

 

[1] Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, the use of these cookies are based on our legitimate interests (Art. 6 (1) (f) GDPR).

 

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Cookies can either be:

 

 

Please find our detailed list of cookies used on spl.dhl.com

Cookie	Name	Purpose	Expiry
CAS Ticket Granting Cookie [1]	CASTGC	This cookie allows the service to remember that you are logged in. This is only set after you have signed in to your user account. It is created when you log into SeLECT and expires when the browsing session ends. Timed out parameter (~15 mins), if session is idle then session will expire automatically.	Session
Login Token [1]	loginToken	This cookie is used for authorization purposes. Based on the value of the cookie the system knows who is browsing the private area of the system. It is created when you log into SeLECT and expires when the browsing session ends.	Session
JSESSIONID [1]	JSESSIONID	This cookie is used by the website's server computer to manage your browser's session with this website. It is created when you log into SeLECT and expires when the browsing session ends.	Session
Cookie Disclaimer [1]	cookieDisclaimer*	This local storage object allows the website to remember that you have been informed on the cookies used at the website, via the cookie disclaimer popup, so that the popup will not be displayed when you visit the website again. Further popup if clear cache or open edge session with ‘in private’ option.	Persistent

 

 

 

However, in the context of the data processing as described in this Privacy Notice and the respective legal basis given, DHL Supply Chain will transfer your data to the following categories of recipients:

 

Your data is only transferred outside the European Economic Area (EEA) to other Deutsche Post DHL Group companies, third party business partners or public authorities when permitted by applicable data protection law. In such cases, we will make sure that appropriate safeguards are in place to ensure the transfer of your data (e.g. our binding corporate rules, standard contractual clauses).

The DPDHL Data Privacy Policy regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the DPDHL Data Privacy Policy, please use the following link:

DPDHL Privacy Policy (Summary) (Type: Acrobat Reader file, Size: 274 KB)

 

 

Apart from the right to obtain you have the following rights:

 

Die Landesbeauftragte für den Datenschutz Nordrhein-Westfalen

Kavalleriestraße 2-4

40213 Düsseldorf

 

The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR.

To exercise your right, simply get in touch with us by using the contact details mentioned above under sec. 3.

 

DHL understands that privacy is important to you. We will take all reasonable precautions to ensure that the Customer Information that we hold about you remains confidential. Information security techniques and controls, such as firewalls, anti-virus software and access control procedures are deployed to protect against:

 

Due to the fact that the Internet is not regarded as a completely secure system even if you implement the highest security measures, DHL cannot be responsible or liable for the security of your Data whilst in transit through the Internet.

Customer Information is handled on a ?Need to know? basis and access is only provided to those employees who have a legitimate need for that information for the purposes of our business.

 

We keep our Privacy Notice under regular review.

DHL Supply Chain reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using this website you agree to this Privacy Notice.

 

This statement was last updated in June 2023